Here, you can find answers to some common questions to help guide you through the enrolment process and address any issues that may arise. If you can’t find the answer here, our Enrolment team is always available to assist you.
LEARNER
My details are incorrect, but I can’t change them myself. What can I do?
If there is a mistake, your employer can change the programme or cancel the enrolment on their Employer portal. If your name is incorrect, you can correct this in the next stage. Otherwise, you can contact the MITO Enrolments team at enrolments@mito.org.nz or 0800 88 21 21.
What types of ID are accepted?
- New Zealand Birth Certificate
- New Zealand Passport
- Expired New Zealand Passport
- New Zealand Certificate of Citizenship
- Australian Passport
- Overseas Passport plus a valid work visa or a resident’s permit.
Please note: Driver’s Licenses are not accepted. You will need to supply one of the above.
If you have another form of identification other than above (excluding a Driver’s License which is not accepted), then please contact the MITO Enrolments team at enrolments@mito.org.nz or 0800 88 21 21 to check if this will be something that can be accepted.
I am under 16 - is there anything I need to do?
Yes, leaners 15 or under will be required to provide an exemption certificate from Ministry of Education (MoE). This needs to be applied for by you and your parents. You can go to the MoE website and it directs you to the email that you should use for your area. The country is split into 10 regions.
In the email stating that you would like to apply for an Early Leave Exemption, you will need to include your name, DOB, your parents or caregivers name, contact information (address, email and phone), the provider that you are enrolling with and the name and contact details of your last school.
MoE will then look into this and will generate an individual application form – the application form has parts for you, your caregiver and your provider. This will then go back to MoE who will process it. If it is accepted, you will get a Certificate of Exemption – which you can then send us a copy of.
You can also direct your parents and caregivers to this website which has the same information as above but is specifically for parents and whānau.
Where and how do I sign the Training Agreement form?
Check your name, company name and programme. Read the Training Agreement and Terms and Conditions to make sure that you scroll through the entire document. When you get to the bottom, you will also need to check that you have read and acknowledged the document. You can type your name or sign if your device has that capability – either are acceptable. You do not need to add a date as it will automatically fill with the exact date and time you have signed the form. If you experience any issues, contact the MITO Enrolments team at enrolments@mito.org.nz or 0800 88 21 21.
I can’t sign the Training Agreement form even though the enrolment is fully completed?
Try the above. If it doesn’t solve the problem, contact IT.
What equipment do I need to complete a MITO programme?
You will need access to the internet to log onto your MITO Portal. Most programmes require you to complete your theory (e-Learning), practical assessments and access goal sheets online. You will need suitable devices to complete this.
EMPLOYER
Can I sign up a learner to L3-4 if they have already completed Level 3?
This will depend on what Level 3 programme they have previously completed.
If they have a relevant Automotive Level 3 programme or equivalent, then they may be eligible to be enrolled into the direct entry Level 4 programme. The leaner will be required to upload evidence of this qualification during the enrolment process. Your Training Advisor or the MITO Enrolments team can advise: enrolments@mito.org.nz or 0800 88 21 21.
What Level should I sign a leaner into if they have already done a pre-trade course?
This will depend on what programme they have previously completed.
If the learner has completed and been awarded the New Zealand Certificate in Automotive Engineering (Level 3) programme, then the leaner can be enrolled directly into an Automotive Engineering Level 4 programme that follows on from this. They will not be required to re-do their Level 3 Automotive Engineering.
This will also be the case if a learner has completed and been awarded the New Zealand Certificate in Collision Repair and Automotive Refinishing (Level 3). Learners will be eligible for direct entry into either the New Zealand Certificate in Collision Repair Non-structural repair (Level 4) or the New Zealand Certificate in Automotive Refinishing (Level 4) programmes. Your Training Advisor or the MITO Enrolments team can advise: enrolments@mito.org.nz or 0800 88 21 21.
Will a leaner’s overseas qualification count towards their programme?
If a leaner has completed an overseas course of study, they can contact NZQA to have that qualification assessed against the New Zealand framework. You can view more information here.
How do I create a new enrolment?
Log in to the MITO Employer Portal, go to the tab ‘New Enrolments’, follow the instructions and click start.
If you can’t see this Tab, you may not have sufficient access. Please contact MITO for assistance and ask about getting access to create new enrolments.
How do I enrol a new learner?
To enrol a new learner, you will need the learner’s full name, DOB and email address. MITO needs this to match your learner against existing records in our system and on the NSI (National Student Index). This will ensure we don't create a duplicate learner record and we can check if the learner has any prior achievements that might be applied to this programme.
The email address is required so that we can send them their invitation and other relevant information. If this is incorrect, the learner will not receive this information, which can hold up the enrolment.
Can I enrol multiple learners at the same time?
If the learners are enrolling in the same programme, you can bulk enrol learners by creating or selecting multiple learners as part of the agreement submission. If your company has multiple branches registered with us, you can do bulk learner enrolment for each branch of the business.
Can I complete an enrolment on behalf of the learner?
The learner is encouraged to complete this themselves, however if you have this information, as their employer, you can complete (or partially complete) the learner sections on their behalf. Once completed, it might take up to 10 minutes for MITO to process this information. You will need to refresh the page to check.
Once Enrolment Progress switches to With Learner, you can continue the enrolment process. You will also get a confirmation email or MITO might ask for more information.
What is the role of the supervisor in my company?
The supervisor mentors the learner. This includes supervising their work and verifying their practical assessments. Supervisors will meet regularly with a MITO Training Advisor to review each learner's progress and set goals. They are regularly contacted via email regarding Training Advisor visits, learner activity and progress. Please ensure the email address is unique and accurate and that the supervisor checks their email regularly.
Why can’t I change some of the company details?
If information in the locked fields needs updating, contact our Enrolments team at enrolments@mito.org.nz or 0800 88 21 21. You can change information in the unlocked fields yourself.
Why is some of the information already prepopulated when I start a new enrolment?
We will know your company details already, so you will just need to check and confirm they are still correct or amend as necessary. Similarly, if you have previously enrolled your learners with MITO, we should already have their details.
I’m a new employer. How do I set up training capacity?
If you are a new employer to MITO or you are selecting a programme from outside of your My Programmes list, we will review the Programme selection when we process your enrolment. Your Training Advisor will contact you if there is anything that is required to update or set up the Training Capacity. You can still continue with the enrolment in the meantime.
TROUBLESHOOTING ISSUES
I can’t see my learner in the Enrolment Portal view.
They may not be at the same branch as the learner (if the person looking for it is not at the same branch as the learner and does not have All branch access then they won’t be able to see the enrolment). They may not be using the correct login. Contact enrolments or IT.